Refund Policy
Returns and Replacements
Lumara proudly offers 30 day returns if you are unsatisfied with your order. Interested in a different product? We are happy to offer exchanges and discounts if you'd prefer to try a different system! :)
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Contact Us
To get started, you can contact us at Support@lumarasystems.com or fill out the form in our top navigation bar titled "support." If you are eligible for replacement, we will send you a new panel free of charge and a return slip to send your damaged panel.
What to Expect
Please remember it can take 1-3 weeks to process returns, replacement, and address troubleshooting. Thank you so much for your patience
If you have not heard back from out team after a week, please reach out to us via our website live chat and resend your email to Support@lumarasystems.com. Thank you for your patience and we look forward to helping you achieve stunning skin with Lumara!
Mailing Address:
2243 Lundy Ave, San Jose, CA 95131
Hours Of Operation:
Weekdays 8AM – 5PM (PST)
We look forward to speaking with you! Please call or email at your convenience.
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